Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
- MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
- Placing An Order
Placing an order can be done from the website, by telephone Arabian Private Adventure. Should you place an order from the website, you have to be sure that personal data is correct Arabian Private Adventure Co LLC is neither responsible for sending e-mails to the wrong e-mail address nor for scheduling tours to the wrong date and location if the form is incorrectly filled-out.
- Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the tours are in stock and there are no problems with payment verification. arabianprivateadventure.com does not guarantee same day-scheduling. Orders are not processed on weekends and holidays.
- Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. arabianprivateadventure.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. arabianprivateadventure.com reserves the right at any time after receipt of your order, without prior notice to you, to schedule time than the offered time you ordered of any tours. We may require additional verification’s or information before accepting any order.
- Order Acknowledgement
arabianprivateadventure.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your arabianprivateadventure.com ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.
- Change Orders
You may request a change to your order provided the order has not already been charged to your account. Please call us during arabianprivateadventure.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
- Cancel Orders
You may request that an order be canceled provided the order has not already been processed and scheduled. Simply call us during arabianprivateadventure.com’s hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.